Contact Videm | Support & Partnerships

Get in touch

We'd love to hear from you. Whether you have a question about how the platform works, feedback on your experience, a billing or credits issue, or a partnership idea, our team is here to help.

Support

For help with your account, image or image-to-video generations, credits, or billing, email us at support@videm.ai. Please include your account email and a short description of the issue so we can resolve it quickly.

Content and safety reports

To report prohibited content, non-consensual intimate imagery, child sexual abuse material, threats, copyright or privacy concerns, email support@videm.ai with the subject Content report. Include the task or output URL/ID, the relevant category, and a short description. Do not download or re-upload illegal material solely for a report.

Business & partnerships

For partnership, press, or business inquiries, reach us at hello@videm.ai.

Response time

We typically respond within 1–2 business days. During periods of high volume, replies may take a little longer — thanks for your patience.

A note on scope

We're focused on the Videm image and image-to-video workflows on this site. For anything related to our platform, we're glad to assist.